If your product is defective, we are happy to assist with a return or exchange. Please follow the steps below:

1. Contact Us: Reach out to our customer service team at exelah35@gmail.com or through our contact number within [2] days of receiving the defective item. Include your order number and a description of the issue, along with photos of the defect if possible.
2. Return Authorization: Once we review your request, we'll issue a Return Authorization (RA) and provide you with a return shipping label if applicable. Please do not return the product without obtaining an RA.
3. Return the Item: Pack the defective product securely in its original packaging (if possible) and send it back to us using the provided return label. You can also choose to ship it via your preferred carrier, but we recommend using a trackable service.
4. Processing the Return/Exchange: After we receive the returned item, we'll inspect it. If the product is confirmed defective, we will either:
5. Refund or Replacement: Refunds will be processed within [7] business days, and a replacement will be sent within [7] business days, depending on stock availability.

Note: Our return/exchange policy for defective items is valid for [4] days from the date of delivery. If the product shows signs of damage caused by misuse or failure to follow care instructions, it may not be eligible for a return or exchange.

Yes, you can track your order once it has been shipped! After your order is processed and shipped, you will receive an email with a tracking number and a link to track your package. This tracking information will allow you to monitor the status and estimated delivery date of your order.

If you don't see a tracking number in your shipping confirmation email, please check your spam or junk folder. If you still can’t find it, feel free to contact our customer support team at [your support email], and we'll be happy to assist you.

Note: Tracking information may take up to 24 hours to update after shipment.

Currently, we only accept Cash on Delivery (COD) as a payment method. This means that you can place your order and pay for it in cash when your package is delivered to your address.

Please ensure that you have the exact amount ready at the time of delivery, as our delivery agents may not be able to provide change.

If you have any questions about this payment method, feel free to reach out to our customer support team at exelah35@gmail.com.

We’re sorry to hear that you received a damaged product! We want to make things right for you. Please follow the steps below:

1. Contact Us Immediately: Reach out to our customer support team at exelah35@gmail.com within [2] days of receiving your order. Be sure to include your order number and a detailed description of the damage, along with photos of the damaged product and packaging.
2. Return or Exchange Process: Once we’ve reviewed the details, we’ll guide you through the next steps. We may offer you a replacement product or initiate a return, depending on your preference and product availability.
3. Return Shipping: If a return is necessary, we will provide you with a prepaid return shipping label to send the damaged product back to us.
4. Resolution: After receiving the returned item, we’ll inspect it and either:

Important: Damaged product claims must be made within 2 days of receiving the item to be eligible for a return or exchange.

We strive to ensure our products reach you in perfect condition, and we appreciate your understanding if an issue arises!